Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Made-to-order children's furniture is final sale and is not eligible for return (see below). Ready-made children's furniture follows our standard 30-day return policy. 

Made-to-Order Children’s Furniture
Some of our children’s furniture is handmade and made to order specifically for your purchase. Because these pieces are created individually and cannot generally be resold, all sales of made-to-order children’s furniture are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect measurements, color preferences, or other buyer preference reasons.

Please review product dimensions, materials, finishes, and customization details carefully before placing your order. If your item arrives damaged, defective, or materially different from the product description, contact us within 30 days of delivery at holly@frequencyessentials.co with your order number and photos so we can review the issue and determine an appropriate resolution.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at holly@frequencyessentials.co. Please note that returns will need to be sent to the following address: 397 SW Riverway Blvd, Palm City, FL 34990, United States 

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the customer’s responsibility, except when an item arrives damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at holly@frequencyessentials.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at holly@frequencyessentials.co.