FAQ

Frequently Asked Questions

Have questions? We've got answers! Below you'll find answers to our most commonly asked questions. If you don't find what you're looking for, don't hesitate to contact us at holly@ihub.global.

ORDERS & SHIPPING

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently we ship within the United States. We are working on expanding international shipping and will announce when it becomes available.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website to track your delivery.

Can I change or cancel my order?

We process orders quickly! If you need to make a change or cancel, please contact us within 2 hours of placing your order at holly@ihub.global. After that, we cannot guarantee changes can be made.

RETURNS & REFUNDS

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition you received them.

How do I start a return?

Email us at holly@ihub.global with your order number and reason for return. We'll provide you with a return shipping label and instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.

PRODUCTS

Are your products high quality?

Absolutely! Every product in our collection is carefully selected for quality, design, and durability. We only carry products we would be proud to use in our own homes.

How do I care for my products?

Care instructions vary by product. You'll find specific care instructions on each product page and on the product label/packaging.

Do you offer gift wrapping?

Yes! Gift wrapping is available at checkout for a small fee. We can also include a personalized gift message at no charge.

Are your products natural or cruelty-free?

We prioritize clean, thoughtfully sourced products. None of our personal care or wellness items are tested on animals. Product pages include detailed ingredient and material information so you can make informed choices.

Do you carry sustainable or eco-friendly products?

Sustainability is important to us. Many of our products are made with eco-conscious materials and packaging. Look for sustainability details on individual product pages.

Do you offer bundles or curated sets?

Yes! We offer curated product sets and bundles designed to complement each other. Check our collections page for current bundle offerings.

WELLNESS & LIFESTYLE

What makes Frequency Essentials different from other wellness brands?

We curate products that align with a holistic, frequency-based approach to wellness — from chakra-inspired home decor to clean personal care essentials. Everything we carry is chosen to support balance, intention, and everyday well-being.

Can I use your products as part of a daily wellness routine?

Absolutely! Our collections are designed to complement a mindful lifestyle. Whether you're building a morning ritual, creating a calming home environment, or exploring energy-based wellness, we have products to support your journey.

PAYMENTS & SECURITY

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes! Our store uses industry-standard SSL encryption to protect your payment information. We never store your full card details on our servers.

Do you offer buy now, pay later options?

We are working on adding installment payment options. Stay tuned for updates, or contact us at holly@ihub.global for more information.

Still have questions? Contact us at holly@ihub.global or call (772) 532-0398. We're happy to help!